Advance Customer Service

Professional Customer Service

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What you will learn
  • Uncover customer needs: follow order TO meet

  • Elements of advanced customer service: customer [value-satisfaction-experience]

  • Customer expectations: how TO manage AND exceed.

  • Customer value: loyalty AND clv

  • Customer service: understanding different degrees OF customer service

  • Customer experience (cx): overall customer satisfaction

Course Eligiblity


Course Learning Points

Module 1: Demonstrate Knowledge on Advanced Customer Service.

Module 2: Lead and Manage Team for Contact Center.

Module 3: Operate Contact Center Processes.

Course Highlight Notes

Module 1: Demonstrate Knowledge on Advanced Customer Service.

1.1 Illustrate concept of Advanced Customer Services (ACS).

Institute Name : BACCO Training Lab
Institute Address : House- 39 (2nd Floor), Road- 13, Block- D, Banani, Dhaka.
Institute Email :
Association : Bangladesh Association of Call Center and Outsourcing.

Course Name : Advance Customer Service
Course Objective : null
Entry Qualification : null
Course Duration : 2 Month

  • Course Duration
    2 Month
  • Course Level
  • Student Enrolled
  • Language
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